FAQ

You can pay with all major credit cards, PayPal, Amazon Pay, and Afterpay.

It usually takes 2-3 weeks to process a return. It might take longer during the peak holiday season.

Yes! A tracking number will be sent to the email address provided during checkout when the order ships. If your order has multiple items, they may be shipped separately with different tracking numbers.

Yes, if you select Next Day Air shipping as part of the checkout process, we guarantee that the order placed will be processed that day and shipped the next business day. If an order is placed during the weekend, it will be processed on Monday and shipped out Tuesday. If you place an order on Tuesday, it will be processed Wednesday etc.

No, we are currently only shipping domestically to the contiguous U.S. lower 48 states.

No, we are currently only shipping domestically to the contiguous U.S. lower 48 states.

Yes, wholesale pricing is offered to licensed retail operators who can provide a resale certificate. If you have a business and are interested in selling our products, visit northlightseasonal.com and fill out the "Request an Account" link on the top right of our home page.

Sometimes a product appears the same, but is available in two different sizes, which explains the price difference. Also, if we buy items in bulk at different times, one may be priced to liquidate.

Wreaths need to be fluffed and shaped to reach their full measured size. We package our wreaths tightly for your protection to ensure that they will not get damaged during transit.

This can be an easy fix, sometimes a section of your Christmas lights may burn out. If your lights aren't lit, try our two simple problem shooting steps.

The most common cause for lights not lighting is because the bulb isn't fully inserted into the socket. A light set will stay lit with a bulb burnt out, as long as the bulb is still fully in the socket. You can always take the bulb out of the socket to stay lit, it just has to be fully in the socket or fully out of the socket. If it is not fully in or out, it will not light.

Second, remove the bulb and adjust the wire if necessary to see if the bulb wires are making proper contact. If neither of our troubleshooting tips solves the problem, then you may want to try one of our light keepers or another one of our light testing items.

It is not defective. Flocking is an artificial snow imitation that is sprayed onto the product. It is clearly visible and coats the tips and branches of a tree, wreath or garland. This material is very light and loose and may occasionally break off with movement or handling.