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  • Payment & Refund Questions
  • Shipping Questions
    • Will I be notified when my order ships?

      Yes! A tracking number will be sent to the email address provided during checkout when the order ships. If your order has multiple items, they may be shipped separately with different tracking numbers.

    • Do you ship overnight (NDA)?

      Yes, if you select Next Day Air shipping as part of the checkout process, we guarantee that the order placed will be processed that day and shipped the next business day. If an order is placed during the weekend, it will be processed on Monday and shipped out Tuesday. If you place an order on Tuesday, it will be processed Wednesday etc.

    • Do you ship to Canada?

      No, we are currently only shipping domestically to the contiguous U.S. lower 48 states.

    • Do you ship to the UK?

      No, we are currently only shipping domestically to the contiguous U.S. lower 48 states.

  • Products & Purchasing Questions
  • Christmas Decor Questions
    • Why does my wreath appear small?

      Wreaths need to be fluffed and shaped to reach their full measured size. We package our wreaths tightly for your protection to ensure that they will not get damaged during transit.

    • Why is there a section of my lights out on my strand of lights?

      This can be an easy fix, sometimes a section of your Christmas lights may burn out. If your lights aren't lit, try our two simple problem shooting steps.

      The most common cause for lights not lighting is because the bulb isn't fully inserted into the socket. A light set will stay lit with a bulb burnt out, as long as the bulb is still fully in the socket. You can always take the bulb out of the socket to stay lit, it just has to be fully in the socket or fully out of the socket. If it is not fully in or out, it will not light.

      Second, remove the bulb and adjust the wire if necessary to see if the bulb wires are making proper contact. If neither of our troubleshooting tips solves the problem, then you may want to try one of our light keepers or another one of our light testing items.

    • The flocking is coming off of my flocked tree, wreath, or garland. Is it defective?

      It is not defective. Flocking is an artificial snow imitation that is sprayed onto the product. It is clearly visible and coats the tips and branches of a tree, wreath or garland. This material is very light and loose and may occasionally break off with movement or handling.