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Shipping and Returns

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Domestic Shipping Policy

Please read thoroughly to understand our shipping policies. Please understand that due to a high volume of customer orders, ground shipments could possibly be delayed during the extremely busy time frame of November through December.

General Shipping Information

Packages are processed and shipped within approximately five business days of the order being placed. Delivery time may be delayed based on: how the product is shipped, if the product is back-ordered, if the order is placed during the holiday season (November-December), where in the country the item is shipping from, or extreme weather conditions.

We cannot guarantee an exact date of delivery for ground shipments. Express shipments are guaranteed barring any uncontrollable acts of God.

We ship via UPS, UPS SurePost, USPS First-Class Mail, and USPS Priority Mail.

Large items are shipped via freight truck. You will be emailed tracking and carrier information upon shipment.

We offer free ground shipping on all Christmas.com orders over $50 to the contiguous USA. Orders under $50 will be charged a $5 flat rate to the contiguous USA. The shipping promotion cannot be combined with any other codes or promotions. We do offer express shipping options. The free shipping promotion does not apply to express services.

Business days are Monday through Friday, end at 12 a.m. Eastern, and exclude all federal U.S. holidays.

Item specific handling times will be visible on each product page. The handling time indicates approximately how many business days an item will require before it ships out.

APO or FPO Addresses

Unfortunately, we cannot ship any order to an APO or FPO address. Any order being shipped to one will be canceled.

Shipping Time Frame

Ground packages will be processed and shipped approximately one to five business days after payment is received.

Item specific handling times will be visible on each product page. The handling time indicates approximately how many business days an item will require before it ships out.

Express packages are processed and shipped one business day after payment is received. Express packages may ship via air or ground service and are rushed to the front of our shipping lines.

Shipping times may vary.

Standard Shipping Options

  • Ground to the lower 48 states: 2-7 business days

Express Shipping Options

  • 3-day service to the lower 48 states: 3 business days
  • 2-day service to the lower 48 states: 2 business days
  • 1-day service to the lower 48 states: 1 business day

Requests to Alter Deliveries

We will do our best to accommodate your request via Support Ticket to update the shipping address. However, if your order has been processed and sent to the warehouse, we cannot guarantee that the address will be updated before it ships.

For packages shipped via UPS

  • UPS offers shipping changes to be made through its My Choice program if a package is not already "out for delivery".
  • More information can be found at UPS.com.

For packages shipped via USPS

  • USPS offers shipping changes to be made through its Package Intercept program if a package is not already "out for delivery".
  • More information can be found at USPS.com.

For orders shipped via freight

  • We will email you delivery instructions, and the freight company will also call to schedule your delivery. To streamline your delivery process, please provide a current phone number and email address when placing your order.
  • Orders deemed to be shipped via freight are not eligible for expedited shipping options.
  • If the delivery is refused or hindered due to non-compliance or no response from customer there may be freight charges deducted from the refund.

Packages Returned to Sender

  • Refused packages or packages that fail to deliver will not be re-shipped at Christmas.com's expense. Customers must contact Christmas.com to be advised of additional shipping charges. This must occur within 10 business days of order placement.

How Do I Track My Order?

When your order ships you will receive a tracking number. Once you receive that email you can go to the carrier website and track your order.

More Shipping Questions?

Visit our Contact page or Support Portal for sales inquiries.

Phone: 1-833-624-0165

Live Chat: Communication lines will be open during business hours.
Monday - Sunday 8:30 am - 3:00 am Eastern Time.
Excludes Holidays

Return Policy

Can I Cancel My Order?

We will do our best to accommodate your cancellation request submitted via Support Ticket. However, if your order has been processed and sent to the warehouse, we cannot guarantee cancellation before it ships.

Can I Return My Order?

If you change your mind about a purchase or no longer need the merchandise, you can return it to us for store credit or a refund provided that we receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first) AND merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.

Submit a Return Request Ticket through our Support Portal.

Do I have to Pay for Return Shipping?

If you opt for store credit instead of a refund, Christmas.com will email you a pre-paid return shipping label. If you're in need of a label please contact a Christmas.com representative. You will be responsible for printing out the label and taking the package to a UPS drop off location.

Note: Free return shipping is only available to the lower 48 states.

If you would prefer a refund back to the original payment method, you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused order or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee

How Does Store Credit Work?

Once your return has been processed, our returns department will email you your store credit code. The code will be for the full value of the merchandise returned; you can then use the code to place a new order.

Where Do I Ship Returns?

Please visit our Contact page or use the Support Portal to open a Standard Return request ticket. One of our representatives will quickly respond with more details.

Do I Need an RMA#?

Christmas.com does not use RMA#s.

Do I Have to Include any Paper Work With My Return?

Include a copy of your invoice with your email address.

How Long Until I Receive My Store Credit or Refund?

Generally return processing takes 3-5 days, during peak holiday season it may take longer.

Can I Exchange My Order?

To exchange an order please follow the return instructions. Christmas.com will send you a store credit that you can use to place a new order.

What If There is a Problem With My Order?

Please promptly inspect items upon receipt, if there is a problem with your order or the item is damaged or defective you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a Christmas.com representative. We cannot take back defective items after the stated time frame, if your item(s) breaks after normal use check your items manufacturer's warranty. Christmas.com is not the manufacturer; any warranty will be honored by the manufacturer.

Non-Returnable Items

Unless we made a mistake in your order the following items are non-returnable under any circumstances:

Giant Everest Trees, Grand Teton Trees, Food Items, Patio Furniture Sets, Life-Size Nativities, Clothing, Costumes, Shoes, Wigs, Inflatables.

Contact Customer Service

Visit our Contact page for sales inquiries.

Phone: 1-833-624-0165

Live Chat:
Communication lines will be open during business hours:
Monday - Sunday 8:30 am - 3:00 am Eastern Time.
Excludes Holidays