AuldHome Design began with the realization that home is a significant place for us all. The focal point was on home décor, but with a high quality and vintage-inspired rustic approach that lends itself to feeling open, inviting, and comforting. We have a wide repertoire of seasonal and holiday décor, too. These include custom hand-crafted holiday décor with an emphasis on timeless materials like iron, wood, and enamelware. From countertops to Christmas trees, there is something for all!
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Auldhome Design Returns
- Can I Cancel My Order?
- Unfortunately, once an order is placed, we cannot cancel the order. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply.
- Can I Return My Order?
- If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that we receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first) AND merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
- Do I Have to Pay for Return Shipping?
- For damaged or defective merchandise, no. If you change your mind and no longer want the merchandise, yes --you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused orders or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee.
- Where Do I Ship Returns?
- Auldhome Design
302 American Greeting Card Road
Corbin, Kentucky, 40701
- Do I Need an RMA#?
- No, we do not use RMA#s.
- Do I Have to Include Any Paperwork With My Return?
- Please include a copy of your packing slip with your email address.
- How Long Until I Receive My Store Credit or Refund?
- Return processing generally takes 3-5 days from receipt. During the peak holiday season, it may take longer.
- What if there's a problem with my order?
- Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless you are instructed to do so. We cannot take back defective items after the stated time frame. If your item(s) breaks after normal use, contact us immediately to see if it will be covered.