Christmas Central provides one of the largest online selections of Christmas decorations, home décor and outdoor living items. We offer everything from the smallest ornament to the tallest artificial Christmas tree, and much more!
- Our shelves are stocked for all holidays 365 days a year
- More than just Christmas, we offer all holiday decorations for indoors and outdoors
- A division of Gordon Companies Inc., we have nearly 40 years of experience as a retailer
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Christmas Central Returns
- Can I Cancel My Order?
- Unfortunately, once an order is placed we cannot cancel the order. Once you receive your order you are more than welcome to return it, but our standard return policy will apply.
- Can I Return My Order?
- If you change your mind about a purchase or no longer need the merchandise, you can return it to us for store credit or a refund provided that we receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first) AND merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
- Do I Have to Pay for Return Shipping?
If you opt for store credit instead of a refund, Christmas Central will email you a pre-paid return shipping label. If you’re in need of a label please contact a Christmas Central representative. You will be responsible for printing out the label and taking the package to a UPS drop off location.
Note: Free return shipping is only available to the lower 48 states.
If you would prefer a refund back to the original payment method, you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused order or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee.
- Where Do I Ship Returns?
85 Innsbruck Drive
Cheektowaga, NY 14227
- Do I Need an RMA#?
- Christmas Central does not use RMA#s.
- Do I Have to Include Any Paperwork With My Return?
- Include a copy of your invoice with your email address.
- How Long Until I Receive My Store Credit or Refund?
- In an effort to keep our employees safe, we will be isolating returns for 10 days prior to processing. Once that precautionary time has passed, return processing generally takes 3-5 days, during peak holiday season it may take longer.
- What if There is a Problem with My Order?
- Please promptly inspect items upon receipt, if there is a problem with your order or the item is damaged or defective you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a Christmas Central representative. We cannot take back defective items after the stated time frame, if your item(s) breaks after normal use check your item's manufacturer's warranty. Christmas Central is not the manufacturer; any warranty will be honored by the manufacturer.
- Non-Returnable Items
Unless we made a mistake in your order the following items are non-returnable under any circumstances:
Giant Everest Trees, Grand Teton Trees, Food Items, Patio Furniture Sets, Life-Size Nativities, Clothing, Costumes, Shoes, Wigs, Inflatables.