Collecting Warehouse is a friendly, full service company in Fair eld, Ohio. We carry products for collecting and display, and we have many unique ornament stands that can be used to display your Christmas-themed ornaments. We own the brands Plymor and Bard's.
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Collecting Warehouse Returns
- Can I Cancel My Order?
- Within the rst 24 hours after placing the order, we may be able to cancel it. Contact us for assistance. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply.
- Can I Return My Order?
- If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that we receive the returned merchandise within 30 days of receipt. Merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
- Do I Have to Pay for Return Shipping?
- For damaged or defective merchandise, no. If you change your mind and no longer want the 2merchandise, yes --you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused orders or orders Returned to Sender are subject to a return shipping fee.
- Where Do I Ship Returns?
- Collecting Warehouse
1780 S. Erie Blvd.
Hamilton, OH, 45011 - Do I Need an RMA#?
- No, we do not use RMA#s.
- Do I Have to Include Any Paperwork With My Return?
- Please include a copy of your invoice with your email address and phone number.
- How Long Until I Receive My Store Credit or Refund?
- Return processing generally takes 2-3 days. During the peak holiday season, it may take longer.
- What if there's a problem with my order?
- Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and nd the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless you are instructed to do so. We cannot take back defective items after the stated time frame.