For over 35 years, Frame USA has been delivering American-made picture frames, poster frames, shadow boxes, and more to customers across the United States.
We're proud of our products, our service, and the way we stand behind what we do. All of our picture frames are American-made in our warehouse in Cincinnati, OH. When it comes to serving our customers, our goal is to create Raving Fans. We guarantee you'll love our products, and you'll love the way we treat you at Frame USA!
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Frame USA Returns
- Can I Cancel My Order?
- Orders can be cancelled within 24 hours of being placed. An order cannot be cancelled once it has shipped. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply.
- Can I Return My Order?
- If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that we receive the returned merchandise within 30 days of receipt. Merchandise must be in unused condition including all hardware, instructions, and any accessories that may have come with the item.
- Do I Have to Pay for Return Shipping?
- Yes, you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable.
- Where Do I Ship Returns?
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Frame USA
225 Northland Blvd
Springdale, OH 45246 - Do I Need an RMA#?
- Yes, we use RMA#s.
- Do I Have to Include Any Paperwork With My Return?
- Please include a copy of your invoice with your return.
- How Long Until I Receive My Store Credit or Refund?
- Return processing generally takes 3-5 days. During the peak holiday season, it may take longer.
- What if There is a Problem with My Order?
- Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, you must contact us within 30 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged or defective merchandise back to us unless you are instructed to do so.
- Non-Returnable Items
- Not applicable. We accept all product returns.