Garden Artisans

Broad selection of holiday ornaments, including miniatures, shatterproof and artisan glass. Many unusual designs in hand-painted blown glass from the Czech Republic including animals and birds, frosted fruits, beaded round balls, and miniatures. Traditional designs include Santa, snowmen, and stockings. Holiday linens for kitchen and dining.

Returns

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Garden Artisans Returns

Can I Cancel My Order?: Unfortunately, once an order is placed, we cannot cancel the order. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply.
Can I Return My Order?: If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that we receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first) and merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
Do I Have to Pay for Return Shipping?: If you change your mind and no longer want the merchandise, yes --you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a trackable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Orders that shipped free are subject to a 20% restocking fee. Refused orders or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee.
Where Do I Ship Returns?: Garden Artisans
451 Defense Hwy, Suite A
Annapolis, MD 21401
Do I Need an RMA#?: Yes, please call us for an RMA#.
Do I Have to Include Any Paperwork With My Return?: No paperwork required as long as you have an RMA#.
How Long Until I Receive My Store Credit or Refund?: Once received in good condition, returns will be processed within 3 business days.
What if There is a Problem with My Order?: Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless you are instructed to do so. We cannot take back defective items after the stated time frame. If your item(s) breaks after normal use, check your item's manufacturer's warranty. Any warranty will be honored by the manufacturer.
Non-Returnable Items: Unless we made a mistake in your order, the following items are non-returnable under any circumstances:
Any custom fabricated products.