GwG Outlet is one of the fastest-growing online sources for all of your home décor needs. Our extensive experience of over 25 years in the home décor & furnishing industry has given us a rsthand insight into consumer trends and styles. We offer exceptional value on an extensive selection of quality furniture, accents, area rugs, lighting, wall art, accessories, and home décor including patio & garden décor.
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GwG Outlet LLC Returns
- Can I Cancel My Order?
- Unfortunately, once an order is placed, we cannot cancel the order. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply
- Can I Return My Order?
- If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that we receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes rst) AND merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
- Do I Have to Pay for Return Shipping?
- For damaged or defective merchandise, no. If you change your mind and no longer want the merchandise, yes --you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused orders or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee.
- Where Do I Ship Returns?
- GwG Outlet LLC
10501 NW 50th Street, No 102
Sunrise, FL, 33351 - Do I Need an RMA#?
- Yes, RMA numbers are required to monitor the returns. RMA#'s provided with instructions once the return request is approved.
- Do I Have to Include Any Paperwork With My Return?
- Please include a copy of your invoice with your email address.
- How Long Until I Receive My Store Credit or Refund?
- To keep our employees safe, we will be isolating returns for 10 days before processing. Once that precautionary time has passed, return processing generally takes 3-5 days. During the peak holiday season, it may take longer.
- What if there's a problem with my order?
- Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and nd the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless you are instructed to do so. We cannot take back defective items after the stated time frame. If your item(s) breaks after normal use, check your item's manufacturer's warranty. Any warranty will be honored by the manufacturer.
- Non-Returnable Items
- Unless we made a mistake in your order, the following items are non-returnable under any circumstances: Pet Items, Mattresses, Mattress Pad, or any other person-related use items.