At Haba, kids rule. We believe children can do anything and supporting them is our mission. Owned and operated by the Habermaass family for more than 80 years, The Haba USA division is located in Upstate NY.
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Haba USA Returns
- Can I Cancel My Order?
- Unfortunately, once an order is placed, we cannot cancel the order. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply.
- Can I Return My Order?
- If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that we receive the returned merchandise within 30 days of receipt, or before January 31st (whichever comes first). In the case of defective or damaged merchandise, please contact us before returning.
- Do I Have to Pay for Return Shipping?
- For damaged or defective merchandise, no. If you change your mind and no longer want the merchandise, yes --you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery.
- Where Do I Ship Returns?
4407 Jordan Road
Skaneateles, NY 13152
- Do I Need an RMA#?
- No, we do not use RMA#s.
- Do I Have to Include Any Paperwork With My Return?
- Please include a copy of your invoice with your email address.
- How Long Until I Receive My Store Credit or Refund?
- Return processing generally takes 3-5 days. During the peak holiday season, it may take longer.
- What if There is a Problem with My Order?
- Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, we will gladly troubleshoot the problem for you and find the best solution for the issue.
- Non-Returnable Items
- Not applicable. We accept all product returns.