KimmyShop is your one-stop-shop for the latest toys, games, puzzles, and more. Featuring popular brands including Mattel, Hasbro, Spinmaster, and many more.
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- Can I Cancel My Order?
- Unfortunately, once an order is placed, we cannot cancel the order. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply.
- Can I Return My Order?
- If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that we receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first) AND merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging. Please note that shipping fees are non-refundable.
- Do I Have to Pay for Return Shipping?
- For damaged or defective merchandise, no. If you change your mind and no longer want the merchandise, yes --you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused orders or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee.
- Where Do I Ship Returns?
90 B Brunswick Blvd
Dollard-Des-Ormeaux, QC H9B2C5
- Do I Need an RMA#?
- Use your original order number followed by "-christmas.com"
- Do I Have to Include Any Paperwork With My Return?
- Please include a copy of your invoice with your email address.
- How Long Until I Receive My Store Credit or Refund?
- To keep our employees safe, we will be isolating returns for 10 days before processing. Once that precautionary time has passed, return processing generally takes 3-5 days. During the peak holiday season, it may take longer.
- What if There is a Problem with My Order?
- Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless you are instructed to do so. We cannot take back defective items after the stated time frame. If your item(s) breaks after normal use, check your item's manufacturer's warranty. Any warranty will be honored by the manufacturer.
- Non-Returnable Items
- Not applicable. We accept all product returns.