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Novelty Lights Inc.

At Novelty Lights, we constantly import the finest Christmas lighting from all over the world. Therefore, have the buying power to negotiate lower prices passing on the saving to our valued customers. Our pricing structure is not the inflated pricing offered by by other websites and mall stores. We strive for complete customer satisfaction and value your right to a fair price and quality lighting products.

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Novelty Lights Inc. Returns

Can I Cancel My Order?
Yes, the customer can cancel the order as long as it has NOT shipped. Once an order has shipped we cannot cancel.
Can I Return My Order?
If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that we receive the returned merchandise within 45 days of receipt, or before December 25th (whichever comes first) AND merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging. All returns are subject to a 15% restock fee.
Do I Have to Pay for Return Shipping?
For damaged or defective merchandise, no. If you change your mind and no longer want the merchandise, yes --you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable.
Where Do I Ship Returns?
Novelty Lights Inc.
9800 E. Easter Ave., #160
Centennial, CO, 80112
Do I Need an RMA#?
The customer order number is the RMA number.
Do I Have to Include Any Paperwork With My Return?
Please include a copy of your invoice with your email address.
How Long Until I Receive My Store Credit or Refund?
Return processing generally takes 3-5 days during non peak times (Jan-September) and 14-21 days during peak times (Oct-December).
What if there's a problem with my order?
Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless you are instructed to do so. We cannot take back defective items after the stated time frame. If your item(s) breaks after normal use, check your item's manufacturer's warranty. Any warranty will be honored by the manufacturer.
Non-Returnable Items
All items are returnable in original condition and within 45 days of purchase.