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Smart Prints Ink

With more than 25 years of experience in screen printing, is a Print On Demand business. We specialize in graphic t-shirts and the creation of amazing designs thanks to our partnership with Shutterstock, and our held licenses.

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Smart Prints Returns

Can I Cancel My Order?
Unfortunately, once an order is placed, we cannot cancel the order. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply.
Can I Return My Order?
If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that we receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first) AND merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
Do I Have to Pay for Return Shipping?
There's no need to return damaged or defective merchandise, but a picture of the product is required. If you change your mind and no longer want the merchandise, you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused orders or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee.

Please reach out to us before taking any action, and we will try to help you out in the best possible way.
Where Do I Ship Returns?
1371 Old Oakland Rd
San Jose, CA 95112
Do I Need an RMA#?
No, we do not use RMA#s.
Do I Have to Include Any Paperwork With My Return?
Please contact us before sending the product back to us and wait for further instructions. If possible, add a picture of the item for a faster resolution.
How Long Until I Receive My Store Credit or Refund?
To keep our employees safe, we will be isolating returns for 10 days before processing. Once that precautionary time has passed, return processing generally takes 3-5 days. During the peak holiday season, it may take longer.
What if There is a Problem with My Order?
Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless you are instructed to do so. We cannot take back defective items after the stated time frame.
Non-Returnable Items
Please, email us regarding your issue and add a picture of the item, we will let you know how we can help you. Some items cannot be returned but there is always a way to assist you.