Teamson is a global lifestyle home designs brand bringing joy into every home through beautiful, quality pieces made for stylishly comfortable everyday living. As we reset around this new normal, our homes, more than ever, have become the base where we seek protection, warmth, inspiration, and comfort. Design can inspire a beautiful journey of discovery to design and live our best lives.
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Teamson Returns
- Can I Cancel My Order?
- Please contact us via email at support@teamson.com. We will be happy to assist you. Unfortunately, we cannot cancel your order once it has been placed, our system processes all orders immediately. Items may be returned within 30 days per the terms of our Return Policy. Please note that customers are responsible for all charges associated with the return of goods back to Teamson.
- Can I Return My Order?
- We have a 30-day return policy for product returns. Please contact support@teamson.com for more details.
- Do I Have to Pay for Return Shipping?
- For damaged or defective merchandise, no. If you change your mind and no longer want the merchandise, yes --you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused orders or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee.
- Where Do I Ship Returns?
- Teamson
Atlanta Warehouse, 2440 PLEASANTDALE RD STE 200
ATLANTA, GA, 30340 - Do I Need an RMA#?
- No, we do not use RMA#s.
- Do I Have to Include Any Paperwork With My Return?
- Please include a copy of your invoice with your email address.
- How Long Until I Receive My Store Credit or Refund?
- To keep our employees safe, we will be isolating returns for 10 days before processing. Once that precautionary time has passed, return processing generally takes 3-5 days. During the peak holiday season, it may take longer.
- What if there's a problem with my order?
- Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and nd the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless you are instructed to do so. We cannot take back defective items after the stated time frame. If your item(s) breaks after normal use, check your item's manufacturer's warranty. Any warranty will be honored by the manufacturer.