Vriksha Homeware

Vriksha Homeware Returns

Can I Cancel My Order?

Unfortunately, once an order is placed, we cannot cancel the order. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply.

Can I Return My Order?

We have a 60-day return policy for shipping/packing mistakes or product damages. Please contact us within 45 days of receiving your product.

With the environment as a core mission, we tend not to make mistakes in shipping & packing. Returns tend to roughly 5 billion pounds of landfill each year and we tend to avoid that in all possible circumstances.

Do I Have to Pay for Return Shipping?

For damaged or defective merchandise, no. If you change your mind and no longer want the merchandise, yes --you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused orders or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee.

Where Do I Ship Returns?

Vriksha Homeware
3076 Williamstown Ln
Mason, OH 45040

Do I Need an RMA#?

No, we do not use RMA#s.

Do I Have to Include Any Paperwork With My Return?

Please include a copy of your invoice with your email address.

How Long Until I Receive My Store Credit or Refund?

Return processing generally takes 3-5 days. During the peak holiday season, it may take longer.

What if There is a Problem with My Order?

Please contact us and we will do everything we could to make it right. We will gladly bear the shipping charges for such returns.

If there is a problem with your order or the item is damaged or defective, please contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue.

Non-Returnable Items

Not applicable. We accept all product returns.