We are an international company with fulfillment centers in the USA and Europe.
We are proud to provide our customers with an exceptional shopping experience.
Great product quality and great customer support are at the center of our attention.
We offer a wide variety of products.
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Brubaker USA Returns
- Can I Cancel My Order?
- After an order has been placed, a cancellation is only possible until an order has been processed for shipping. After that we cannot cancel the order. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply.
- Can I Return My Order?
- If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that we receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first) and merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
- Do I Have to Pay for Return Shipping?
- For damaged or defective merchandise, no. If you change your mind and no longer want the merchandise, yes --you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused orders or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee.
- Where Do I Ship Returns?
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Brubaker USA
5300 E Adamo Drive, Suite A
Tampa, FL 33619 - Do I Need an RMA#?
- Please use your order number as RMA#s.
- Do I Have to Include Any Paperwork With My Return?
- Please include a copy of your order/packing slip with your email address.
- How Long Until I Receive My Store Credit or Refund?
- Return processing generally takes up to 2 days. During the peak holiday season, it may take longer.
- What if There is a Problem with My Order?
- Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless you are instructed to do so. We cannot take back defective items after the stated time frame. If your item(s) breaks after normal use, please contact us so we can work on a solution.
- Non-Returnable Items
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Unless we made a mistake in your order, the following items are non-returnable under any circumstances:
- Opened beauty products
- Products damaged by you