Home and Holiday Shops was first established as a small web store in Phoenix, Arizona, USA back in 1999. Home and Holiday shops has greatly expanded from only a few hundred different products, to over 20,000 different products currently.
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Home and Holiday Shops Returns
- Can I Cancel My Order?
- You are able to cancel an order as long as the item has not been shipped yet. Please contact us at contact us with your order # to request to cancel the order. We ship most items within 1 business day. So if your item has already been shipped unfortunately we are not able to cancel at that point.
- Can I Return My Order?
- We allow returns on all orders within 30 days of receipt of your merchandise. If it has been over 30 days unfortunately we are not able to accept returns at that point. Items need to be returned with original packaging intact (no shipping label on the item packaging) with all original materials to receive a refund.
- Do I Have to Pay for Return Shipping?
- For damaged or defective merchandise, no. If you change your mind and no longer want the merchandise, yes --you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused orders or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee.
- Where Do I Ship Returns?
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Home and Holiday Shops
4929 W Van Buren St, STE 1
Phoenix, AZ 85043 - Do I Need an RMA#?
- All returns need an RMA to be processed. Please contact us to receive your RMA#. For quick return processing please put the RMA# clearly visible on the outside of the shipping container.
- Do I Have to Include Any Paperwork With My Return?
- No all we need is the RMA# on your package, and we will be able to process your return.
- How Long Until I Receive My Store Credit or Refund?
- To keep our employees safe, we will be isolating returns for 10 days before processing. Once that precautionary time has passed, return processing generally takes 3-5 days. During the peak holiday season, it may take longer.
- What if There is a Problem with My Order?
- Please promptly inspect items upon receipt, if there is a problem with your order or the item is damaged or defective you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a Christmas Central representative. We cannot take back defective items after the stated time frame, if your item(s) breaks after normal use check your item's manufacturers warranty. Christmas Central is not the manufacturer; any warranty will be honored by the manufacturer.
- Non-Returnable Items
- We do not accept returns for any Christmas Trees after December 25th. If there is an issue please contact us and return before this date. We also do not accept returns on any used merchandise or pyramid candles and parts.