Plush Puppy To Go is a family-owned and operated company that began with the owner's love for (and possibly addiction to) stuffed animals!! We offer quality, Name Brand plush toys and puzzles, pet- themed clothing, socks and earrings, once products, and handbags, a huge variety of pet-related ornaments, and quality printed napkins. We also carry premium brands of unique men's, women's and children's accessories, especially hats and bags. Your satisfaction is guaranteed!
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Plush Puppy To Go Returns
- Can I Cancel My Order?
- You may cancel your order if it has not yet shipped. Unfortunately, once an order is shipped, we cannot cancel the order. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply.
- Can I Return My Order?
- If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that we receive the returned merchandise within 30 days of receipt, or before December 25th (whichever comes first) and merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
- Do I Have to Pay for Return Shipping?
- For damaged or defective merchandise, no. If you change your mind and no longer want the merchandise, yes --you will be responsible for return shipping. You can ship your order back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery. Original shipping charges are non-refundable. Refused orders or orders Returned to Sender are subject to a return shipping fee and 15% restocking fee.
- Where Do I Ship Returns?
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Plush Puppy To Go
4501 Lascassas Pike
Murfreesboro, TN 37130 - Do I Need an RMA#?
- Yes, please contact us before returning any products to receive a RMA#.
- Do I Have to Include Any Paperwork With My Return?
- Please include a copy of your invoice with your email address.
- How Long Until I Receive My Store Credit or Refund?
- Return processing generally takes 3-5 days. During the peak holiday season, it may take longer.
- What if There is a Problem with My Order?
- Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless you are instructed to do so. We cannot take back defective items after the stated time frame. If your item(s) breaks after normal use, check your item's manufacturer's warranty. Any warranty will be honored by the manufacturer.
- Non-Returnable Items
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Unless we made a mistake in your order, the following items are non-returnable under any circumstances:
- Any products to be used in the hair or face.
- Opened puzzles.
- Any item that appears to have been used.