Thoughtfully

Thoughtfully is a global leader in gourmet specialty foods and gifts, specializing in modern food trends and unique flavors from around the world. Our brands include: Thoughtfully Gourmet,Cocktails,DIY,Gifts and Pets, BomBombs, Smokehouse, and The Good Hurt Fuego. Thoughtfully’s parent company, Modern Gourmet Foods, was established in 1995 and is now operating in more than 18 countries worldwide. We take pride in carefully curating each product for you to enjoy or as a gift for someone special.

Returns

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Thoughtfully Returns

Can I Cancel My Order?

Unfortunately, once an order is placed, we cannot cancel the order. Once you receive your order, you are more than welcome to return it, but our standard return policy will apply.

Can I Return My Order?

Please contact customer service within 30 days of the purchase date. You will need to provide your receipt and other related information and we will help you process your return.
Items not eligible for returns:

Items without an original receipt or gift receipt
Items damaged through normal wear and tear

Do I Have to Pay for Return Shipping?

Please contact customer service within 30 days of the purchase date and we will help you to process your return.

Do I Need an RMA#?

No, we do not use RMA#s.

Do I Have to Include Any Paperwork With My Return?

Please include a copy of your invoice with your email address.

How Long Until I Receive My Store Credit or Refund?

Return processing generally takes 3-5 days. During the peak holiday season, it may take longer.

What if There is a Problem with My Order?

Please promptly inspect items upon receipt. If there is a problem with your order or the item is damaged or defective, you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless you are instructed to do so. We cannot take back defective items after the stated time frame. If your item(s) breaks after normal use, check your item's manufacturer's warranty. Any warranty will be honored by the manufacturer.

Non-Returnable Items

Not Applicable.